FixMyPCDoctor.com :: How to Ship your System for Repair

How to Ship your System for Repair

How to Ship your System for Repair

How to Ship Your System to Us for Repair
(This information is for shipping a system to us for repair, installation or upgrades. For Order Shipping Information Please Click Here.)

1. Place your system repair/mod order thru Fixmypcdoctor.com. First, REGISTER an account on our site, then log in (this way you can check order status later.) Please enter your system info when adding the service to your cart. Also, on the FINAL checkout page is a CUSTOMER NOTES box - please enter any details about the history or condition of your system - anything that could help us with your repair. Then you will see RETURN shipping methods/costs during checkout. You can select our pre-paid shipping label option, otherwise You are responsible for shipping costs to get your system to us. We recommend USPS Priority Mail (*see below) if you are within a few states near Ohio - otherwise UPS Ground is a good option.

2. Print out your order invoice to send along with your system. If ordering a repair service, write on the invoice a description of the problem you are having to help speed up the diagnosis and repair process. Please remove any games, batteries, controllers, wires or other external accessories from your system before sending it in (this will reduce weight and shipping cost) - Unless you want to include any games that you cannot get working which we could use during testing after repair. You will receive them back. Please be sure to package your system tightly with newspaper, bubble wrap, foam peanuts, etc.

    Please ship your system and printed invoice to:

      FixMyPCDoctor
      312 Kater Avenue
      Harrison, OH 45030
      USA

3. Our typical turnaround time should be about one week after receiving your system (depending on current backlog). However, perfection cannot be rushed! Please realize, we will not sacrifice a quality repair or mod for sake of time. We aim to provide THE BEST, even if it takes a few extra days. We GREATLY appreciate your patience and understanding. Once we receive your system, we will set your order status to 'System Received - Awaiting Service'. You will then receive an email confirming shipment once your system repair or modification is complete and we've shipped it back to you.

4. Thank you for your order! We hope you enjoy your newly serviced system!

Notice:
  • If you order additional products with your system modification or repair, we will ship your complete order to you with your system after service is complete.

  • If you order mods or repairs for two or more systems, please write the serial # and color of each system next to it's corresponding service on your printed order invoice and send it in along with the systems.

  • If you are paying for your order with Check/Money Order, please make payment out to: PC Doctor, and include the payment with your system when sending it in.

  • *If you live within the USA, we recommend you use USPS Priority Mail (2-3 day) to ship your system to us. Click Here to print out a Priority Mail shipping label with free Delivery Confirmation (tracking #). Also, paying for your shipping online can save you up to 14% on postage. Your local Post Office should be able to supply you with a free Flat Rate Priority Mail box to ship your system in.
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